Privacy statement.

01Who is responsible.

NEO Commerce BV, trading under the name BusyDays, is responsible for the processing of personal data as described in this privacy statement.

For questions about privacy or your data, you can reach us at that email address.

02What data we process.

We process personal data that you give us yourself, or that is created when you use our website or services:

• First and last name.
• Email address and phone number.
• The name and address of your salon, and billing details such as your VAT number, if you’re a client.
• What you tell us when you book an intro call, request a quote or email us, such as your services, your area and your questions.
• Location data, such as the region from which you visit our website.
• Data about your activity on our website, such as the pages you view.
• Your IP address, web browser and type of device.

If you request a quote through our website, we receive the details you enter in that form. If you book an intro call, you do so through the embedded Calendly calendar on the same page.

03Why and on what basis.

We process your data for these purposes:

• Scheduling and preparing your intro call, preparing your quote and answering your question. Based on your request and our legitimate interest in helping you.
• Providing our services and following up on our work together, including reporting. Based on our agreement with you.
• Issuing invoices and keeping our accounts. Based on our legal obligations.
• Informing you about changes to our services or terms. Based on our agreement or our legitimate interest.
• Sending you our newsletter or other information about our services. Based on your consent, which you can withdraw at any time.
• Analysing your behaviour on our website so we can improve the website and our offer. Based on your consent via the cookie notice.
• Showing you relevant ads on other websites and social media. Based on your consent via the cookie notice.
• Keeping the website secure and working properly. Based on our legitimate interest.

When we process personal data on behalf of a salon that is a client, for example data about visitors to that salon’s website, we do so as a processor. The salon is then responsible for that data. The arrangements for this are set out in our terms and conditions and in a data processing agreement.

04Minors.

Our website and services are intended for salon owners. We do not intend to collect data from people under 16 without the consent of a parent or guardian. However, we cannot verify the age of visitors. If you think we do hold such data, let us know via hello[at]busydays.eu and we will delete it.

05How long we keep data.

We don’t keep your data longer than necessary for the purposes for which we collect it. Data from an intro call that doesn’t lead anywhere is deleted once we no longer need it. Data we have to keep for our accounts and invoicing is kept for as long as the law requires.

06Sharing with third parties.

We never sell your data. We only share it when that’s necessary to perform our agreement with you or to meet a legal obligation. For this, we work with service providers who process data on our behalf, such as:

• Calendly, to schedule intro calls.
• Formspree, to receive quote requests sent through our form and forward them to us.
• Cloudflare, for hosting our website and the spam protection of the quote form (Turnstile).
• Our hosting and email providers.
• Our accountant and accounting software.
• Google, for website statistics and advertising, and when we manage ads for you as a client.
• Meta (Facebook and Instagram), for advertising.

With service providers who process data on our behalf, we make agreements that guarantee the same level of security and confidentiality. NEO Commerce BV remains responsible for that processing. If a service provider processes data outside the European Economic Area, this happens with the safeguards the GDPR provides for.

07Cookies.

A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone on your first visit to this website.

We use functional, analytics and tracking cookies. Functional cookies make sure the website works properly and, for example, that your preferences are remembered. These cookies are necessary and we always place them.

Analytics cookies help us understand how the website is used, so we can improve it. Tracking cookies follow your browsing behaviour, so we can show you relevant content and ads. On your first visit, we inform you about these cookies and ask for your consent. You can change your choice at any time.

Third parties also place cookies on this website. An overview:

If you book an intro call through the embedded calendar on our contact page, Calendly may place cookies needed for that calendar to work.

You can refuse or delete cookies in your browser settings. More information is available at dataprotectionauthority.be/citizen/themes/internet.

08Your rights.

You have the right to access your personal data and to have it corrected or deleted. You can withdraw your consent, object to the processing and have your data transferred: we then provide the data we hold about you in a computer file, to you or to an organisation you designate.

Send your request to hello[at]busydays.eu. To make sure the request comes from you, we may ask you to confirm your identity. We reply as soon as possible, and within one month at the latest.

If you’re not satisfied with how we handle your data, you can file a complaint with the Data Protection Authority:

09Security.

We take the protection of your data seriously and take appropriate measures against misuse, loss, unauthorised access, unwanted disclosure and unauthorised changes. If you feel your data isn’t properly secured, or you see signs of misuse, please contact us via hello[at]busydays.eu.

10Changes.

We may change this privacy statement, for example when we start using new tools. The date at the top shows when it was last changed.